Delivery Information

We strongly recommend you contact us if you have any concerns, questions or specific requests prior to placing an order. This can be done by our contact page or email sales@equippedgym.co.uk

Usual dispatch time - Same or Next Day

UK Mainland usual delivery time - Next Day or 48 Hr. 

Late deliveries: We or the courier will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Please note that if you order more than one product, you might receive them on different days and/or with different couriers. This is common with orders containing long-length parcels over 1m and smaller parcels. 

For large items that cannot be split into several parcels a delivery via Palletways which will include a palletised kerbside delivery only. For insurance purposes the couriers are not permitted to enter your building, so please ensure you have people and/or equipment to move the products into your building. To make sure the delivery process runs smoothly, please leave a note on the order or follow up by using our contact page, which delivery date suits you as orders over 160kg are to be signed for due to the value. You will receive an 2-Hour time window on your chosen delivery date by text to the phone number inputted on the order page. 

For pallet deliveries we must be made aware of any restrictions to access to the property that may make it difficult for the delivering vehicle to gain access to the point of delivery. We will not accept any claims for compensation coming from non, failed or refused delivery of any item where the couriers were not made aware of any points regarding access restrictions. If the item is refused or cancelled because of these restrictions, the customer is liable for all return delivery charges.

Please feel free to use the 'contact us' page or email sales@equippedgym.co.uk if you have any questions regarding delivery.